This is placeholder copy. A lawyer-reviewed Terms of Service is published before any paid contract goes live. The structure below reflects the standard SaaS template Paragraphs will use.
1. Definitions
"Service" means the Paragraphs translation backend (`paragraphs.co.uk`, `app.paragraphs.co.uk`, `api.paragraphs.co.uk`, related domains and APIs). "Customer" means the organisation entering into this agreement. "Content" means anything Customer uploads, generates, or sends through the Service. "Translations" means the locale-specific outputs the Service produces from Customer Content.
2. The service
BuiltByGo Ltd ("we") provides the Service per the documentation at docs.paragraphs.co.uk and the SLA on the tier Customer subscribes to. We may update the Service; we'll give 30 days' notice of material breaking changes.
3. Subscription, fees, and renewal
Customer subscribes to a tier and pays the fee in advance. Annual plans renew annually unless cancelled. Monthly plans renew monthly. Word usage above the included bundle requires a top-up purchase; we never auto-bill overage.
4. Cancellation
Either party may cancel at any time. Service continues to the end of the current billing period. No early-cancel fees. We'll keep Customer's data accessible for 30 days after cancellation; thereafter it is deleted from production stores (backups follow our retention policy in the DPA).
5. Customer content and translations
Customer retains all rights in Content and Translations. Customer grants us a non-exclusive licence to process Content solely to provide the Service. We do not use Customer Content or Translations to train AI models. We do not share them with third parties except sub-processors listed at /legal/sub-processors.
6. Acceptable use
Customer agrees to the Acceptable Use Policy at /legal/aup. Breach of the AUP entitles us to suspend service after notice.
7. Confidentiality
Each party will protect the other's confidential information with the same care it uses for its own (no less than reasonable). Confidentiality survives termination for 3 years.
8. Warranties and disclaimers
We warrant that the Service will perform materially in accordance with the documentation. Otherwise the Service is provided "as is" without further warranty. Some jurisdictions don't allow exclusion of implied warranties; in those jurisdictions, the foregoing exclusion may not apply.
9. Limit of liability
Total liability for any claim arising from this agreement is limited to the amount Customer paid us in the 12 months preceding the claim. Neither party is liable for indirect, consequential, or punitive damages. This limit doesn't apply to confidentiality breaches, IP infringement, or fraud.
10. Indemnification
We indemnify Customer against third-party IP infringement claims arising from the Service itself. Customer indemnifies us against third-party claims arising from Customer Content or AUP breaches.
11. Term and termination
This agreement starts on the subscription start date and continues until cancelled. Material breach + 30 days' uncured notice entitles the non-breaching party to terminate immediately.
12. Governing law
This agreement is governed by the laws of England and Wales. Disputes go to the courts of England and Wales unless Customer is in a jurisdiction with mandatory consumer rights, in which case those apply.
13. Changes to these terms
We may update these terms; we'll give 30 days' notice of material changes by email and via the dashboard. Continued use after the notice period constitutes acceptance.
14. Contact
Legal notices to legal@paragraphs.co.uk with a copy to BuiltByGo Ltd, Worcester, United Kingdom.